Location: Oakland

Job Summary:

The Housing Case Manager provides intensive, weekly case management for Transition Age Youth (TAY) participating in Rising Up First Place.   Through comprehensive case management, the Case Manager helps youth to identify and attain goals in the areas of employment and education, self-sufficiency, health and wellness, relationships, professionalism and personal advocacy, with a keen focus on housing procurement, retention, and long-term stability. The Case Manager also provides community based supports in the community including in-home supportive services to promote independent living skills.  This position works closely with Housing partners to ensure TAY housing stability.


Responsible for providing case management and Career Counseling to Youth in Program:

•    Conduct assessment, planning, and implementation of services for assigned participants to identify and accomplish short and long-term goals.

•    Provide a minimum of 26 hours of direct participant support weekly including a minimum of bi-weekly face-to-face meetings with participants and more typically weekly or multiple visits weekly in response to participant needs.

•    Create and deliver impactful service plans for youth that focus on achieving outcomes in the areas of education, employment, long-term housing, parenting, relationships and overall health

•    Coordinate with referral agencies, identify community resources, track participants’ progress, and develop creative ways for participants to practice and strengthen their independent living skills

•    Prepare clients to maintain housing after program exit or help them to identify alternative housing options if necessary

•    Assess educational status and interest of youth participants and support youth with their educational goals

•    Work with youth to improve resumes and cover letters, submit job applications, prepare for interviews and secure full and part-time employment

•    Coach youth participants on handling work-related issues, promote self-advocacy and increase success in job retention

•    Form partnerships with community agencies that can help link youth with internships and employment opportunities

•    Collaborate effectively with both internal and external teams to coordinate and provide optimum services leveraging participant strengths and responding to participant needs and stated goals.

Create new linkages with community-based organizations, on-site resources and housing stability support through the case management process to help build youth transition to independent living.  

•    Help participants move into supported housing. This  includes helping participants to  secure and transport furniture, shop for home necessities, and locate resources in their new community

•    Ensure that apartments meet cleanliness standards by conducting monthly apartment inspections

•    Display and disseminate community resources relevant to TAY residents and provide resource, referral and eviction prevention support to TAY residents as needed

•    Client meetings scheduled as needed to ensure successful transition to independent living

•    Support property management to address serious housing concerns related to TAY

•    Coordinate community events and workshops to assist TAY with independent living skills

•    Actively participate in weekly coordination meetings with property management staff and agency partners

Documentation/Administrative Duties

•    Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager

•    Maintain files for caseload and update monthly paperwork

•    Ensure proper and timely documentation of services including written case notes

•    Work collaboratively with colleagues across the organization and within respective department

•    Provide documentation to the One System in SF

•    Other duties as assigned


BA in social work, psychology, counselling or equivalent required with Minimum four years of experience working in a child welfare social services setting or with transition age youth with complex presentations including chronic trauma OR MA in social work, psychology, counselling or equivalent with minimum two years of experience working in a child welfare social services or with transition age youth with complex presentations including chronic trauma. Experience does not substitute for professional degree and certification.

•    Must be comfortable working in community settings.

•    Must be able to pass a Community Care Licensing background check

•    Must have a car, a valid CA drivers license and auto insurance.

•    ATTENTION TO DETAIL – Ability to work with high level of detail, work has high level of professional polish down to smallest details, documents and products are well thought out and clear, database is organized and up to date.

•    DRIVEN BY ACCOMPLISHMENT – Clarity on project goals and the personal drive to accomplish goals, finished projects are thorough and delivered on time. High level of personal accountability for the quality and impact of work

•    COMPUTER SKILLS — Proficiency with Microsoft Office applications including MS Word, Excel, Access, and PowerPoint, Project and Outlook. Experience with database systems is a plus.

•    STRONG COMMUNICATION SKILLS – Exceptional oral and written communication skills including the demonstrated ability to research, assimilate, and analyze information, compose engaging messages, and present data in a clear and inspiring manner.

•    HIGH LEVEL OF PROFESSIONALISM – A high level of professionalism in work and interpersonal interactions with both internal and external contacts, presents to others as organized, informed, and friendly.

•    DECISIVE NATURE – Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives, and formulate rapid solutions, with understanding of the inherent risks and the implications of making tough decisions.

•     AVAILABILITY for occasional evening and weekend work and some travel as needed.

Core Competencies

Required of all staff for successful performance at First Place


  • Intentional use of data to improve performance
  • Possesses strong drive, initiative and motivation
  • Detail and Results orientation
  • Demonstrates good work habits
  • Resiliency in persisting through setbacks
  • Demonstrated success, with the ability to think strategically while executing tactically within a resource-constrained environment.


  • Seeks and utilizes resources to inform and contextualize own work
  • Thinks interdependently, framing the goals of one department/project within the entire vision
  • Synthesizes information to make astute recommendations and/or decisions
  • Prioritizes goals for success.


  • Creates an environment that maximizes the return on investment in others
  • Collaborates to set and achieve goals that comport with First Place’s mission, strategic plan and desired measurable outcomes
  • Creates and utilizes development opportunities to address individual needs and capacity to accomplish performance objectives
  • Creates and identifies opportunities for recognition of success
  • Provides supportive environment to learn from mistakes.


  • Courageous, strategic, clear and direct communication that resolves discrepancies and overcomes challenges and obstacles to organizational success
  • Ability to respectfully ask questions, challenge, and communicate both positive and difficult messages to subordinates, superiors, peers and youth
  • Sound judgment regarding the appropriateness of guarding confidentiality to protect the privacy rights of colleagues or youth
  • Strong verbal and written communication skills.


  • Asks questions in order to learn and encourage dialogue
  • Willing to make mistakes and to be accountable for own work
  • Speaks about issues truthfully and without blame
  • Leads by example, displaying behavior that respects the mission, youth and First Place
  • Holds high expectations for self, one another and for our youth.

To apply for this position, please submit your cover letter and resume in ONE document to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=417bb098-c12e-4e4b-ad8c-69dde4f46f54&ccId=19000101_000001&jobId=277608&source=CC2&lang=en_US